Frequently Asked Questions
Everything you need to know about your custom experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take 7-14 business days depending on customs processing.
Is the packaging discreet?
Yes, all orders are shipped in plain, unmarked boxes or mailers with a generic return address to ensure your complete privacy.
What is your return policy?
Due to the intimate nature of our products, we cannot accept returns once the kit has been opened or used. If your product is defective, please contact our support team within 30 days.
What materials are used in the molding kits?
Our kits use medical-grade, hypoallergenic silicone and alginate materials that are skin-safe and rigorously tested for quality and comfort.
Can I track my order?
Absolutely. Once your order ships, you will receive an email containing a tracking number and a link to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure encrypted mobile payment options.